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Customer Service for Home Builders

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Customer Service for Home Builders

Authors: Carol Smith
NAHB Member Price: $17.95
Retail Price: $19.95

Product Description

A successful customer service program helps you close sales and get referrals.
With its forms, checklists, documents, and resource guide, this book provides the tools you need to give your customer service program new life. Start managing customers’ experiences instead of just reacting to issues that customers raise.
Recommended reading for CGB, CGR, and CGA.

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Act as if you like your customer,” says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers’ experience a positive one from initial contact through warranty service.

Satisfied customers aren’t born that way. They’re created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces:

• staff
• quality
• documentation
• internal communication
• policies and procedures

Carol Smith examines the sequence of a builder’s relationship with home buyers and shows builders how to initiate service and successfully manage customers’ experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers,” she focuses on—

• expectations
• preliminaries
• customers and construction
• new home delivery
• warranty service

The book —with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith’s industry-tested guidelines. 

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Product details

SKU 00204
Name Customer Service for Home Builders
By (author) Carol Smith
Pub. Date 2003
Pages 128
ISBN 13 9780867185621
ISBN 10 867185627
Dimensions 9.8 x 6.8 x 0.4 inches
Format Soft-cover
PLU 00204
Retail Price $19.95
NAHB Member Price $17.95

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