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The House That Service Built

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The House That Service Built

Authors: Nancy Bandy
NAHB Member Price: $12.95
Retail Price: $14.95

Product Description

It costs up to 20 times as much money to develop new clients as it does to provide the good customer service that guarantees repeat customers and great referrals. Make your business stand out by creating a service-oriented culture that actively addresses your customers’ needs. Use customer research, service standards, and customer expectations to enhance your profits.

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Enhances profits by creating the kind of loyalty that only comes from exceptional customer service.

Make your business stand out by creating a service-oriented culture that actively addresses the needs of your customers. From staff to vendors and trade contractors, customer satisfaction needs to be a priority in order for your company to retain loyalty and increase referrals.


The House that Service Built is a comprehensive reference that introduces the latest concepts in customer service. You will discover the necessary action steps and concepts you need to establish an effective service-oriented culture in your company.

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Product details

SKU 00184
Name The House That Service Built
By (author) Nancy Bandy
Pub. Date 2004
Pages 148
ISBN 13 9780867185591
ISBN 10 0867185597
Dimensions 9.8 x 7 x 0.6 inches
Format Soft cover
PLU 00184
Retail Price $14.95
NAHB Member Price $12.95

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