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Books That Build Your Business
BROWSE BOOKS

Help/FAQ

What forms of payment do you accept?
We accept Visa, MasterCard, and American Express.


Is it safe to use my credit card?
Every credit card purchase you make at BuilderBooks.com is guaranteed to be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at BuilderBooks.com.


If you feel more comfortable, you can call 1-800-223-2665, from 8:00 am until 5:00 pm Eastern Time and place your credit card order over the phone.


What does "NAHB member price" mean?
Members of the National Association of Home Builders (NAHB) receive a discounted price on all items. You can join NAHB through your local home builders association. When you join the local level, that automatically makes you a member of the state and the national association. For more information on joining NAHB, call 1-800-368-5242, ext. 0.


What is your return policy?
Clearance Return Policy: Clearance items are items that have been permanently marked down and cannot be returned. All sales are final.

 

Most items returned within 30 days of shipment are accepted. Returns must be in resalable condition and must be an item still available (no discontinued items will be accepted).
 
The fulfillment center will process refunds in the payment format the order was received. If a credit card refund is issued and the credit card has expired, a credit will be placed on the account for one year, at which time the credit will expire. The customer must request a refund check before the credit expires. Refunds on videos and software are available as long as the package is unopened and/or the seal is intact. Full refund of the purchase price will be provided.
 
If an item is returned after the 30 day return policy but in resalable condition (email Tiffany Scott, tscott@nahb.org, for permission to return), it is within NAHB’s discretion to issue a credit. ALL credits will expire within 12 months from date of issue. Customer must request a refund check before credit expires.

Refunds on videos and software are available as long as the package is unopened and/or the seal is intact. Full refund of the purchase price will be provided.

Shipping charges will only be refunded if the return is the result of an order processing or shipping error.
 
To return a book, please first contact NAHB BuilderBooks to confirm that the title has not been discontinued (800-223-2665). Enclose a copy of the packing slip in the carton, wrap the package securely, and send it to the address listed below:

The return address is:


National Association of Home Builders (NAHB)
Attn: Returns
905 Carlow Drive Unit B
Bolingbrook, IL 60490


For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.


How much do you charge for shipping in the US?
For orders in the US, standard delivery shipping charges are as follows:


$1.00 for orders up to $7.00
$5.00 for orders between $7.01 and $25.00
$8.00 for orders between $25.01 and $75.00
$13.00 for orders between $75.01 and $150.00
$17.00 for orders between $150.01 and $250.00
8% of total value for orders over $250


Please allow 5-10 business days for standard delivery.


What is the shipping charge for orders sent outside of the US? For orders to be shipped outside of the US, add 25% of the total value of your order as a shipping charge.


Is rush service available?
Yes. All rush orders (those requiring same day shipment) received by 3:00 p.m. Eastern Time each business day will be shipped that same day. If received after 3:00 p.m. Eastern Time, it will be shipped no later than the next business day. For UPS Second Day Service, add $21.00 to standard shipping charge. For UPS One-Day Service, add $29.00 to standard shipping charge.


How to create a new account?
Click here for New Account Setup.


Mailing Address
Customers wishing to mail their orders in may do so. Customers are asked to complete the order form and mail it with check or credit card information to:


BuilderBooks.com Orders
NAHB BuilderBooks
PO Box 759290
Baltimore, MD 21275-9290

 

How do I redeem my tangible BuilderBooks gift card?

BuilderBooks currently offers eGift cards. If you have a tangible BuilderBooks gift card please let us know and we will replace it with a new BuilderBooks eGift card. Simply click on Contact Us, send us a message and include the gift card number.


The publications on this site are designed to provide accurate and authoritative information in regard to the subject matter covered. They are sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.


-- From a Declaration of Principles jointly adopted by a Committee of the American Bar Association and a Committee of Publishers and Associations.